Corporate Responsibility

Bringing our values to life

AXA has a zero tolerance to fraud and corruption.

We educate, we train, and we support our employee to develop conducts that are respectful to the environment, as well as ethical behaviors in their daily activities. AXA’s values are shared through its AXA Group Compliance and Ethics Code which is applicable to all AXA’s worldwide employees and subsidiaries and local anti-bribery and corruption policies (“Codes”). All senior officers across the Group are required to formally certify their compliance with the Codes on an annual basis. Furthermore, human rights and environment commitments are embedded in the Vigilance plan (in the 4.6 section).

Escalating misconduct

AXA encourages the reporting of any suspected, alleged or identified breaches of the Codes, as well as any practices or actions that are believed to be inappropriate, unethical or illegal. In that perspective, there is a variety of escalation channels available to raise concerns: line management, Internal Audit, Compliance, Human Resource and Legal departments, as well as any other local whistleblowing channels. Any serious whistleblowing can also be addressed directly to the Group through the dedicated email address “speak-up@axa.com”.

Addressing misconduct

At AXA, whistleblowing is taken very seriously. AXA scrutinizes all escalated or identified cases of misconduct to ensure an appropriate response to any alleged, suspected or confirmed situations and which could constitute a breach of the Codes, applicable legislations, and our values as they should be applied every day in every way. Disciplinary actions, legal proceedings and/or corrective measures are always considered when investigative work has confirmed an allegation.

Reporting Misconduct

Misconduct case tracking and, for the most material incidents, detailed investigation results are systematically presented and discussed with executive management, as well as with the Board members that attend the Audit Committees. An overview of fraudulent schemes as well as suggestions to improve internal controls is also provided to entity risk management teams to look back and review.

Our performance indicators

In order to enhance AXA’s global whistleblowing process, and to facilitate consistent reporting of misconduct across Group entities, incidents are classified in categories including people-related matters, internal fraud, conflict of interest & corruption & bribery, financial misstatement, anti-money laundering…

In 2023, our reporting on alleged misconduct and others concerns (including High and Very high severities) shared through the whistleblowing and alerts process, includes:

• 488 allegations which qualified as “High” Or “Very High” allegations, of which 470 cases resulted in an investigation conducted or overseen by AXA Internal Audit, which represents a continued increase compared to 2022 (+13% increase) .
• People related cases continue to grow substantially (+14%) but at a slower rate than in previous years (+18% in 2022, + 50% in 2021).
• The growth in non-people related cases (+13%) is accelerating due to the increased use of automated fraud detection tools, particularly at AXA France.

In terms of markets*, France continues to show the biggest increase (+50%) in the number of cases (due to a surge in Internal Fraud resulting from an updated policy, improved awareness across staff, actions to increase the investigation team’s professionalism and continued improvement of the framework through automated, scenario-based detection), followed by Southern Asia, Europe AXA XL

Non-people related allegation (73%) commonly reported were linked to internal fraud (155 cases) which is still the most frequent category and increasing, followed by :

• Breach of laws and regulations (61 cases),
• Corruption and Bribery and conflicts of interests (42 cases),
• Leakage of data or intellectual property (27 cases),
• Theft of money, belongings or assets (8 cases),
• Financial misstatements (7 cases),
• Money laundering, financing terrorism or breaching sanctions (3 cases)

The total number of people related allegations represented 38% of the total portfolio (185 cases), of which:

• 66 cases of other harassment
• 47 cases of sexual harassment
• 46 cases of inappropriate behaviour
• 26 cases of discrimination

High and very High “Sexual harassment” allegations show an increase across all entities and “Other harassment” is still the highest category raised for people related allegations.

The tone at the top continues to strengthen across all categories : misbehaviour, if proven, is sanctioned, resulting in an exit, and other disciplinary actions include but are not limited to, warning, coaching, mentoring, temporary suspension. However, an increasing number of the people related allegations are being made by employees who are preparing for an exit negotiation.

AXA has a policy not to make contributions to political campaigns or political organizations. For further information on this topic, please visit our Public affairs page.

* Markets are defined as follows: France, Asia from International Market (includes Korea, Indonesia, Philippines, Thailand), Europe, AXA XL, Northern Asia (encompasses China, Hong Kong and Japan), Africa, LATAM (covers Brazil, Colombia & Mexico), & Turkey, AXA Partners, AXA IM, GIE, AXA Group Operations & AGBS